Policies

Reservation Policy

Full payment is due at time of booking. Bookings can be made up to the day of a scheduled stay subject to availability. Cleaning/ maintenance fees are included in the cost of your stay. Additional pet fees apply. 

A full refund can be offered for bookings cancelled more than 14 days before your planned stay. Any cancellations received less than 14 days before your scheduled stay will not be eligible for a refund. 

A £300 security deposit will be pre‑authorised on the guest’s credit card used at the time of booking, on the day of arrival and will automatically be released within 24 hours of check‑out.

Rental Policy

This Rental Agreement (“Agreement”) is made between Rothie Cabins (“Owner”) and the Guest (“Guest”) for the temporary rental of a self-catering one-bedroom cabin located in Rothiemurchus, Cairngorms National Park, Scotland.

1. Booking & Payment

  • A confirmed booking requires full payment as specified at the time of reservation.

  • Payment is accepted via VISA/ MASTERCARD/ AMERICAN EXPRESS/ APPLEPAY.

  • Rates are inclusive of VAT and subject to seasonal variation.

2. Check-In & Check-Out

  • Check-in: From 3:00 PM on the day of arrival.

  • Check-out: By 10:00 AM on the day of departure.

  • Early check-in or late check-out may be available upon request and subject to availability.

3. Cancellation Policy

  • Cancellations made 14 days prior to arrival will receive a full refund.

  • Cancellations within 14 days prior to arrival are subject to full charge.

  • We recommend travel insurance for unforeseen circumstances.

4. Guest Responsibilities

  • Guests agree to treat the cabin and surrounding environment with care and respect.

  • No smoking inside the cabin.

  • Pets (specifically dogs) are welcome and must be supervised both indoors and outdoors.

  • Quiet hours are observed from 10:00 PM to 8:00 AM.

5. Damages & Liability

  • Guests are responsible for any damage caused during their stay.

  • Rothie Cabins is not liable for personal injury, loss, or damage to guest property unless due to owner negligence.

  • Guests assume full responsibility for access and use of this self-catering property during their scheduled stay.

  • A £300 security deposit will be pre‑authorised on the guest’s credit card used for booking on the day of arrival and will automatically be released within 24 hours of check‑out.

6. Use of Property

  • The cabin is for recreational use only and may not be used for commercial purposes or events without prior written consent.

  • Maximum occupancy must not exceed the number stated at booking.

  • Pet occupancy must be stated at time of booking and the associated pet fee charge paid.

7. Environmental Commitment

  • Rothie Cabins operates with sustainability at its core. Guests are encouraged to recycle, conserve energy, and respect local wildlife.

  • Fires are permitted only in designated fire pits and must be fully extinguished before departure. Rothie Cabins reserves the right to remove the fire pit during periods of moderate/high/extreme fire risk.

  • Rothie Cabins is located within Rothiemurchus Estate and the Cairngorms National Park and therefore local guidelines and recommendations should be considered and followed.

8. Termination

  • The Owner reserves the right to terminate the rental without refund in cases of breach of agreement, unsafe behaviour, or disturbance to others.

9. Governing Law

  • This Agreement is governed by the laws of Scotland. Any disputes shall be resolved under Scottish jurisdiction.

By confirming your booking, you acknowledge and agree to the terms outlined above.

Privacy Policy and Website & Cookies Statement

1. Introduction

Rothie Cabins ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, store and protect personal information in accordance with UK GDPR and relevant data protection laws.

2. Business Name and Data Protection Responsibility

  • Business Name: Rothie Cabins

  • Data Protection Lead: Graeme Fisher

  • Contact Details:

By email: info@rothiecabins.net

 By phone: 07970308344

By post: Rothie Cabins, Lower Tullochgrue Cabin, Rothiemurchus, Aviemore, PH22 1QT

3. Personal Data We Collect

We may collect the following categories information

- Name, address, phone number, email address

- Payment details for billing

- Information received through website forms, general enquires and direct messaging through social media platforms.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

- Contract: to provide short term accommodation and related services

- Legal Obligation: regulatory and record-keeping requirements

- Legitimate Interest: continuity of service and business management

5. How We Use Personal Data

We use your personal data to:

- Provide short term accommodation

- Manage bookings and communications

- Process payments and issue invoices

- Respond to enquiries or concerns

6. Data Sources

We collect personal data from:

- Direct interactions, such as phone calls, text and emails

- Website enquiry and booking forms

- Direct messaging through social media platforms

7. Artificial Intelligence (AI) Usage

We utilise artificial intelligence (“AI”) technologies in connection with our website, digital communications, and certain operational processes. The use of AI is intended to enhance efficiency, improve accuracy, and support the delivery of high‑quality service to our customers.

- Scope of AI Use: AI tools may be employed for website optimisation, automated responses, analytics, and content generation. These tools are not used to make business decisions or replace professional judgement.

- Data Protection: Any personal data processed through AI systems is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

- Transparency: We are committed to informing users that AI is part of our digital infrastructure. Where AI is used to process personal data, such processing is subject to the same safeguards, retention periods, and lawful bases as other forms of data processing.

- Cookies and Tracking: AI may interact with cookies and tracking technologies to personalise and improve user experience. Users can manage cookie preferences through our cookie consent tool.

- Accountability: We retain responsibility for all outputs generated by AI systems and ensure that appropriate human oversight is maintained.

8. Sharing your Data

We only share data when necessary, such as with:

- Payment processors

- Booking management systems

- Service providers such as website hosting

- We share booking records with Highland Council solely for the purpose of claiming a council tax exemption, as required by law

All third-party processors operate under GDPR-compliant agreements.

9. International Data Transfers (Squarespace Hosting in USA)

Our website is hosted by Squarespace, a US-based service provider. This means that personal data submitted through the website (such as names, messages, or IP addresses) may be transferred to and processed on servers located in the United States.

Squarespace participates in the EU–US Data Privacy Framework and the UK Extension to the Data Privacy Framework, which provides appropriate safeguards to allow the lawful transfer of personal data from the UK to the United States.

10. Data Security and Retention

We apply appropriate technical and organisational measures to safeguard your information.

Retention periods:

- Booking records: 3 years

- Financial records: 6 years

- General enquiries: 1 year

Data is securely deleted once retention periods expire.

11. Your Rights

You have the following rights:

- Access your data

- Request corrections

- Request deletion (where applicable)

- Object to processing

- Data portability

Requests will be handled within one month.

12. Website Data Collection

When you use our website, we may collect:

- Personal information submitted through forms

- Technical information such as IP address, browser type, and device information

13. Cookies and Similar Technologies

Our website uses cookies to improve your browsing experience. Cookies may include:

- Essential cookies: required for website functionality

- Analytical cookies: help us understand website use

- Functional cookies: improve user experience

Non-essential cookies are only used with your consent. You may manage cookie preferences through your browser settings.

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

15. Data Security (Website)

We take reasonable steps to protect information transmitted through our website. However, no method of electronic transmission is completely secure.

16. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Updated versions will be published on our website

17. Complaints

‍ If you have concerns about how we handle your personal data, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk